But it’s especially difficult for those living in rural areas. They are more likely to have serious health conditions, wait longer for an appointment, and drive farther to see a health care provider.
Our client, an integrated healthcare organization, wanted to understand patients’ feelings about a proposed new telehealth service.
Provide insights to guide product development
We conducted in-situ testing in the organization’s innovation center, which housed a simulated home environment.
Validation of this new product offering
